Wednesday, April 18, 2007

Comm ideas from Angelines and Gabrielle

This morning I met with Gabrielle Breen and Angelines Alba Mata to discuss both ways to improve communication within the GSSC.

The specific feedback they gave me centers around some key ideas:

  • Published Communication Protocols
    • There need to be clear, public guidelines about what is required to submit something to become part of the Weekly GSSC email or the public calendar. This protocol should include dates, times, formats and be followed by everyone involved in the process.
    • The work required by programmers to coordinate publicity and budget and permission for the most trivial event is super complicated, slow and inefficient. This too should be defined in a protocol.
  • Protocols should be put online
    • Gabrielle and Angelines were very interested in an idea where they could just go to a web form which after being filled out would send them a reciept and would guarantee inclusion in the Weekly GSSC email or public calendar assuming they were on time etc.
  • Eliminate personal blame
    • Whatever protocols are used and whether or not they are in email, in person or online, there should be an effort to remove the "personal" part of the equation so that feelings aren't hurt and acrimony doesn't develop.
  • Accountability
    • Communications must work to establish credibility. If ideas are discussed they need to be implemented so that trust is built between Communications and the rest of the council.
    • Everyone should know what Communications is working on at all times so that it is clear where effort is being spent.
Thanks,

Brody

1 comment:

The Carbonauts of Development: said...

To me, communication means that the information we seek is not fluttered with extraneous or redundant info.

It also means that every now and then there is overlap and commonality between people's information needs, and in that overlap, we expand our interests and find new, cool ideas.